Keeping field operations efficient is a challenge.
Managing technical service calls for coordination, speed and real-time information.Is your operation ready to meet all of these demands?
Is your operation ready to meet all of these demands?
Plan and control the jobs.
Meet deadlines and service levels.
Coordinate and optimise resources in the field.
Follow jobs and their history.
Transforme estes desafios numa operação eficiente com o Sharp Field Service!
Everything you need to manage your technical service
Planning & routes
Optimise travel routes, manage availability and reduce response times.
Work orders
Let technicians record hours, parts used, photos and the customer’s signature on their phone.
Contracts
Follow service levels, warranties and repair history.
Equipment
See a detailed view of the installed base at each customer.
Parts & stock
Control the stock in each service vehicle in real time. Keep traceability of the parts used.
Integration
Synchronise data to automate invoicing and update stock immediately in your ERP.
Keep a structured record of the tasks, time, incidents and results of each service.
What makes SAP Field Service management truly efficient?
A single source of information
Office teams and field technicians work from the same data in real time.
Immediate response
Dashboards and job alerts let you respond faster to customer requests.
Intelligent automation
Fewer manual tasks, instant digital reports and fewer invoicing errors.
Access wherever you need it
Work orders and history available from any mobile device, even offline.
Integrations
Automatic synchronisation with stock, finance and customer records in your ERP.
For companies that work in the field
A solution that is especially relevant for organisations with external technical teams and service, installation, maintenance or field-service operations.
Technical service companies
Facilities maintenance companies
Industrial technical services
Equipment and machinery
Facilities maintenance companies
Service providers with mobile teams
